We helped a practice to reverse a PHSO caseworker's provisional decision to uphold a complaint from an abusive patient.
The caseworker asked the practice to explain what threats the complainant made...despite these points having been explained in the practice's complaint response.
Ten months after the initial contact from the PHSO, and nearly two years after the incident that resulted in the complaint, the practice received the PHSO's final report.
"If it had not been for the professional assistance and support of the MDU and the legal advisers they instructed, we could have faced serious consequences."