Craig Johnson, MDU membership learning and development manager, said:

"I am extremely proud of everyone in our membership services team and am delighted that we have won an award in recognition of their ongoing learning and development. Maintaining the right levels of knowledge and competency is of great importance to us in ensuring that our members receive an efficient and quality service. This is the foundation of all that we do and underlines our member focused ethos.

"Throughout the pandemic, when delivering an efficient service was paramount, our team answered more than 116,000 calls with over 83% answered within 20 seconds. In addition, we answered 100% of the 107,000 items of member correspondence within five days of receipt. Our induction programme, ongoing coaching and skills development path facilitate high levels of knowledge and skill, meaning many of our team develop long term careers across the organisation."

Kirstie Donnelly MBE, chief executive of the City & Guilds Group, said:

"The last 18 months have caused disruption to the way most organisations operate which has led to major changes for all of us in how we live and work. Despite these challenges, it's fantastic to see so many organisations' continued commitment to training and development as well as the positive and life changing impact learning can have on people."

Find out more at princessroyaltrainingawards.com.

Royal recognition for MDU training

Royal recognition for MDU training