Peninsula Business Services run the MDU's free employment law helpline for MDU GROUPCARE practices. The 24-hour advice service is there to provide practice managers with help on all manner of employee issues.

No problem is too small or insignificant. Here is a rundown of common calls that Peninsula's advice service receives from MDU GROUPCARE members.

Employee behaviour

Calls concerning employee misconduct remain consistently high, and have recently highlighted the importance of policies and protocols within the practice.

Policies are in place for a reason and breaches need to be investigated carefully. Some calls to the Advice Service have involved careful reading of infection control policies, where employees are failing to deal with the taking of blood correctly. In one serious case, the prescribing policy was a focal point for an employee who was suspected of forging a GP's signature on prescriptions, giving her access to insomnia medication for her own use.

Good paper trails are fundamental when it comes to practices giving themselves the best defence should it become necessary. By constantly keeping policies under review and up to date, and following that up with taking good notes of all discussions and meetings with employees to talk about their performance, practices will already have all the evidence needed should a dispute arise.

Disciplinary procedures can get complicated with issues such as trade union representation, employee absence during the procedure or grievances made about the procedure, but Peninsula can assist at every stage.

Employees with health problems

A common advice topic in recent months is the procedure to adopt for members of staff who have been absent from work because of their own health condition. Short-term sporadic absence in general appears to be a frequent concern, with reasons ranging from a bad back to coughs and colds.

Where absence reaches a level deemed unacceptable, we generally advise practices to deal with this under their disciplinary procedure. Robust monitoring and recording practices are the best place to start for managing absence.

Longer periods of absence, as is sometimes seen with GPs suffering from stress, requires a different approach. Long-term absence can bring into question the individual's capability, rather than just their behaviour.

In circumstances like this, practices have been advised to gather evidence with an occupational health report, to get an expert opinion on the detailed interplay between the individual's current and longer term abilities and their particular work tasks.

Common questions from practice managers

Common questions from practice managers