Member experience of Peninsula Face2Face

A member's self-confessed lack of experience with complicated grievances led to the successful use of the Peninsula Face2Face service.

What issues were they faced with?

The grievance was made against the practice manager (the employee's line manager), which meant she didn't believe it was appropriate to deal with the issue, and also that there weren't enough staff members in the practice of appropriate seniority who could deal with the grievance. The member also thought that complete impartiality would be better considering the employee's history.

Why did they not choose to deal with the issue themselves?

Because the grievance was made against the practice manager (the employee's line manager), there weren't enough staff members in the practice at the appropriate level who could deal with the grievance. The member also thought that complete impartiality would be better considering the employee's complicated history of events.

How was it resolved?

None of the employee's grievances were upheld by the Peninsula Face2Face consultant. This was because there wasn't enough evidence to show that the employee's concerns were justified, and it was found that the employee had not been singled out for unfavourable treatment.

What did they learn from it?

The practice manager accepted the report in full, telling Peninsula Face2Face she was very pleased with the service.

The employee had been invited to the grievance hearing using letters provided by the Peninsula Face2Face service. Peninsula's consultant attended the hearing along with a note taker supplied by the member, and the employee also brought a colleague with her, in accordance with her statutory right to be accompanied.

The consultant asked the employee to give a brief description of the background to the grievance, then asked her to go into detail about each point. The consultant also spoke to other relevant members of staff in order to get a better understanding of events. A report was then compiled with a recommendation to the member that all points of the grievance be dismissed.

Peninsula Face2Face - mediation and resolution for employment issues

Peninsula Face2Face - mediation and resolution for employment issues