Advice on apologies from the NHSLA

Helen Vernon
ByHelen Vernon
Published03 March 2017
Openness, transparency and candour - NHSLA chief executive Helen Vernon provides some clarity on apologising to patients.
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Meaningful apologies are a statutory requirement, as well as the right thing to do.

This page was correct at publication on 03/03/2017. Any guidance is intended as general guidance for members only. If you are a member and need specific advice relating to your own circumstances, please contact one of our advisers.

Helen Vernon

Helen is chief executive of the NHS Litigation Authority. After graduating in Law from Cambridge she started her career in insurance and then moved to the MDU before joining the LA in 1998, becoming its director of claims in 2013. She is a chartered insurer and accredited mediator.

Advice on apologies from the NHSLA