Supporting clinicians through complaints

Laura Hulmes
ByDr Laura Hulmes
Published04 March 2022
Dr Leila Ellis and Dr Laura Hulmes, scholars at the Healthcare Leadership Academy (HLA), discuss the impact of complaints and where doctors can turn to for support.

Clinicians liked the idea of having access to an individual from a clinical background who had been through a similar experience.

This page was correct at publication on 04/03/2022. Any guidance is intended as general guidance for members only. If you are a member and need specific advice relating to your own circumstances, please contact one of our advisers.

Dr Laura Hulmes

Laura is a Newcastle University Medical School graduate and is now working as a GP trainee in the north east of England. She has interests in population health, health inequalities and leadership in healthcare. Outside of work, Laura likes to travel (COVID-permitting) and to spend time with her friends, family and pet cats.

Dr Leila Ellis

Dr Leila Ellis is an academic foundation doctor training in the South West and a cohort director at the Healthcare Leadership Academy.

Supporting clinicians through complaints