Managing patient complaints

Dr Udvitha Nandasoma MDU medico-legal adviser
ByDr Udvitha Nandasoma
Published30 August 2019
Complaints are unavoidable, so knowing how to deal with them appropriately when they arise is vital. Our comprehensive guide takes you through what you need to know.
ad label

Managing patient complaints banner ad 3

The goal of the complaints procedure is to try and resolve the issues in the complaint to the satisfaction of all parties.

ad label

E-learning: 'Warning letters and removing patients from the practice list' course banner ad

iStock

Remember, an apology is not an admission of liability, and can sometimes be all that is needed to satisfy a complainant.

ad label

Managing patient complaints banner ad 2

This page was correct at publication on 30/08/2019. Any guidance is intended as general guidance for members only. If you are a member and need specific advice relating to your own circumstances, please contact one of our advisers.

Dr Udvitha Nandasoma
Head of advisory services

BA MBBChir MRCP (UK) LLB(Hons)(Open) PhD MFFLM Dr Nandasoma joined the MDU as a medico-legal adviser in 2008 after completing specialist training in gastroenterology. He became head of advisory services in 2022 and was a practising hepatologist until early 2023.

Managing patient complaints