Changes and challenges: handling claims during the pandemic

David Pranklin
ByDavid Pranklin
Published21 October 2020
David Pranklin, head of the MDU's claims handling unit, reflects on the last seven months and how his team has adapted to continue supporting members through challenging times.
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This page was correct at publication on 21/10/2020. Any guidance is intended as general guidance for members only. If you are a member and need specific advice relating to your own circumstances, please contact one of our advisers.

David Pranklin

David Pranklin heads the MDU's claims handling unit. He has worked in various roles within the team since joining the MDU in 1998 as a leads claims handler, and started his career in the insurance industry in 1988.

Changes and challenges: handling claims during the pandemic