An honest approach - the art of saying sorry

Mike Devlin MDU head of professional standards and liaison
ByDr Michael Devlin
Published09 December 2015
Being upfront with patients and offering a proper apology when necessary can go a long way with unhappy patients, as Dr Mike Devlin explains.

This page was correct at publication on 09/12/2015. Any guidance is intended as general guidance for members only. If you are a member and need specific advice relating to your own circumstances, please contact one of our advisers.

Dr Michael Devlin
Head of professional standards and liaison

Michael was an MDU medico-legal adviser for 15 years, latterly as head of medico-legal services, before taking up the new role of head of professional standards and liaison. He sat on the FFLM's academic committee and was previously treasurer, and an examiner for the MFFLM. He has published widely on medico-legal matters, and has significant experience in teaching and assessing knowledge in medico-legal subjects.

An honest approach - the art of saying sorry