Standing up to confrontation

Oliver Lord
ByDr Oliver Lord
Published06 July 2016
As a doctor, you're likely to face confrontational situations as a normal part of your working life. Dr Oliver Lord explains how to keep your cool when conflict arises.
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Anger can be a reflection of the vulnerability a patient feels.

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Understanding the other side's view remains important, especially if formal concerns are raised.

This page was correct at publication on 06/07/2016. Any guidance is intended as general guidance for members only. If you are a member and need specific advice relating to your own circumstances, please contact one of our advisers.

Dr Oliver Lord
Medico-legal adviser

Oliver is part of a specialist advisory team that assists MDU members with disciplinary investigations and has an interest in doctors' wellbeing. Before joining the MDU in 2013, Oliver was a consultant psychiatrist in a crisis resolution team. He provides regular talks and courses to members on medico-legal issues, conflict resolution and unconscious bias.

Standing up to confrontation