How to say sorry

ByDr Catherine Wills

Published17 January 2022

Sorry really can be hard to say. Dr Catherine Wills considers what makes a genuine apology.

Taking ownership of the error and saying sorry will not open you up to criticism – in fact, it’s the opposite.

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Dr Catherine Wills

Medico-legal adviser

MA(Oxon) MB BS LLM FRCP MFFLM Catherine joined the MDU in 2004 and is deputy head of the advisory department. Previously, Catherine was a hospital consultant in general medicine, diabetes and endocrinology.