How to deal with an angry patient

ByDr Edward Farnan

Published11 July 2018

Keep yourself, your patients and colleagues safe by learning how to stay in control and defuse a tense situation.

It's important to be aware that a situation could be escalating, even in patients with no history of challenging behaviour.

Dr Edward Farnan

Medico-legal adviser

MB BCh BAO LLM FRCGP DGM DCH DRCOG Dr Farnan graduated from Queen's University, Belfast, in 1995 and completed his GP training in Northern Ireland, practising as a principal in general practice in Armagh for 11 years. He also sat on a research ethics committee, and had a particular interest in clinical governance.