How to handle your first patient complaint

ByDr Ellie Mein

Published02 July 2018

Complaints from patients are an unfortunate reality of medical practice, and happen to doctors at all levels of experience. Dr Ellie Mein explains the steps to take – and how the MDU can help.

A thoughtful and reflective response can be instrumental in early resolution of complaints.

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Dr Ellie Mein

Medico-legal adviser

MB ChB MRCOphth GDL LLM Ellie joined the MDU as a medico-legal adviser in 2013. Prior to this she worked as an ophthalmologist before completing her Graduate Diploma in Law in Birmingham.