Responding to a complaint

1 Local resolution

2 Further investigation

Free course on complaint handling in primary care to help improve your confidence at the local resolution stage.

Learn more about complaints handling and get tips on how to reach a resolution.

Managing patient complaints provides you with a comprehensive guide on how to deal with a complaint.

Groupcare practices and hospitals can request a group seminar on preventing and managing complaints.

How do I write a response to a complaint from a patient?

Is there a time limit on making a complaint?

Do I have to acknowledge a complaint in writing?

How do I get involved if the response is written by someone else?

If I call the medico-legal advice line about a complaint, will it affect my subscription?

I’ve heard that the MDU provides a new peer support network. Can you tell me more?

Do all complaints have to be recorded?

Case scenarios

On hand to support you throughout your career and answer your membership questions.